Refund & return policy
Nature's Platter Return
& Refund Policy:
Eligibility:
Returns: We accept returns only for damaged or defective products.
Damaged: Products with quality issues rendering them unfit for consumption.
Defective: Products causing injury due to design, manufacturing, or marketing defects.
Storage Conditions: Adhere to specific storage instructions on product packaging to maintain quality and prevent spoilage.
Dents/Scratches: Minor dents or scratches on packaging do not affect product quality or safety.
Shelf Life: Products are safe for consumption until the Best Before/Expiry date indicated.
Unused Condition: Items eligible for refund must be unused, unopened, and in original packaging.
Return Process:
Contact customer support within specified timeframe for damaged or defective products.
Return non-perishable products within seven (7) days and perishable products within two (2) days of purchase.
Ensure at least 75% of the product's weight or volume is returned.
Self-ship returns via reliable courier partner and share receipt for reimbursement.
Refund Timeline:
Refund initiated after quality check upon return receipt.
NEFT: 1 to 3 business days.
Urban Platter Credit: Instant.
Online Refund: 7 to 10 business days.
Wallets: Instant.
Self-Shipping Address:
Choose the appropriate returns processing facility based on your location.
Decline of Return Request:
If returned item is used, damaged, or missing labels.
If returned item does not meet eligibility criteria.
Note: Nature's Platter reserves the right to modify the Return and Refund Policy. Contact customer support for further assistance.