Shipping Policy
At Nature's Platter, we are committed to delivering our products in pristine condition and with promptness. For orders valued at Rs. 750* or above, enjoy complimentary doorstep delivery. A nominal shipping fee applies to orders below Rs. 750 based on the items in your cart.
Upon delivery of products to the carrier, the risk of loss and title transfers to you, our valued customer. We urge you to ensure the accuracy and completeness of the shipping address provided during the transaction.
Please note that we are not liable for goods received and signed for by anyone other than the designated recipient. Additionally, any discrepancies in the provided address, authorized by the cardholder, absolve Nature's Platter of responsibility. We do not accommodate redirection or redelivery requests under any circumstances.
Products are shipped exclusively to cities marked as "available" on our website. Once delivered, Nature's Platter bears no responsibility for any damage incurred.
In the event of order cancellation, loss, or undelivered items, we guarantee a full refund, including shipping charges paid online.
However, please note that shipping charges for returned orders will not be reimbursed. Accounts demonstrating excessive returns, contravening our fair usage policy, may incur a delivery fee ranging from Rs. 50 to Rs. 150, irrespective of order value.
*Order value is computed after accounting for discounts, VAT/GST, or any other applicable charges.
Fair Usage Policy
To ensure fairness and quality service for all customers, Nature's Platter implements a fair usage policy. Accounts exhibiting patterns of abuse, including frequent returns or refusals of shipments, may be subject to a shipping charge of Rs. 149 for all orders. Cash on delivery options may also be disabled for such accounts.
Delivery to Pin Code
Verify if Nature's Platter delivers to your area by utilizing the courier serviceability tool on the cart page. Enter your PIN code under "Calculate Shipping" for information on standard shipping availability. Please note that our list of serviceable PIN codes is regularly updated.
Delivery
Orders placed with Nature's Platter are dispatched via trusted courier partners such as Blue Dart, Delivery, DHL, We Fast, and Spot On etc. Once dispatched, a tracking number is provided for real-time updates on the parcel's location and estimated delivery time via email and SMS.
Change of Address for Delivery
Should you need to change your shipping address before dispatch, contact our customer care team. Additional charges may apply.
Damage of Parcel
In the event of pilferage, leakage, or tampering, notify us within 48 hours of delivery for prompt resolution. We may request information and photographic evidence for investigation purposes. Please refrain from using the affected item and retain packaging for inspection.
International Shipping
Nature's Platter extends international shipping services. Orders are shipped from our warehouses in India via DHL, FedEx, or Aramex. International customers may be subject to import duties and taxes upon delivery, for which they are responsible. We partner with DHL/FedEx for seamless customs clearance and doorstep delivery.